1. Where are your products shipped from?

Our products are shipped directly from our suppliers located in various countries around the world.This allows us to offer a wide range of unique and Innovative product at competitive prices.

2. What is your return policy?

We have a 30-day return policy. If you are not satisfied with your purchase, you can request a return within 30 days of receiving your item. Please make sure the item is in the same condition as when you received it, with all tags and in its original packaging. To initiate a return, please contact us at ordemartshop@gmail.com

3. How long does it take to process a return?

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, the refund will be processed within 10 business days and will be credited back to your original payment method.

4. Can I exchange an item?

Yes, if you would like to exchange an item, we recommend returning the original item and placing a new order for the desired item. This will ensure a faster and smoother process.

5. Do you offer international shipping?

Yes, we offer international shipping to select countries. Please refer to our shipping policy for more information on the countries we ship to and the associated fees.

6. How long does shipping take?

The shipping time varies depending on your location and the shipping method chosen at checkout. Please refer to our shipping policy for estimated delivery times.

7. What payment methods do you accept?

We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. We also accept payment through PayPal.

8. Can I track my order?

Yes, once your order is shipped, you will receive a tracking number via email. You can use this tracking number to track the progress of your shipment.

9. What if my item arrives damaged or defective?

If your item arrives damaged or defective, please contact us immediately. We will evaluate the issue and make it right by either providing a replacement or issuing a refund.

10. Can I cancel my order?

If you wish to cancel your order, please contact us as soon as possible. We will do our best to accommodate your request, but please note that once the order has been shipped, it cannot be canceled.